ku7 Frequently Asked Questions

Creating a ku7 account takes under two minutes. Visit ku7.pro, tap the registration button, enter your Bangladeshi mobile number, set a strong password, and confirm you are 21 or older by entering your date of birth. A one-time SMS verification code is sent to your number to activate the account. Once confirmed you can log in, make your first deposit via bKash or Nagad, and start playing immediately.

ku7 requires a government-issued photo ID to complete KYC before releasing your first withdrawal. Accepted documents include your National Identity Card (NID), a valid Bangladesh passport, or a driving licence. Submit a clear photo or scanned copy through your account dashboard. Verification is usually completed within 24 hours. Accounts that have not completed KYC can still deposit and play, but cannot withdraw until the verification is approved.

Go to the ku7 login page and tap Forgot Password. Enter the mobile number registered to your account and you will receive an OTP via SMS. Enter the OTP on the verification screen and then create a new password. If you no longer have access to that mobile number, email [email protected] with your registered details and a copy of your photo ID so the team can verify your identity manually and restore account access.

No — ku7 enforces a strict one-account-per-person policy. Duplicate accounts are flagged during KYC and may result in all associated accounts being permanently suspended with balances forfeited. If you accidentally created two accounts, contact [email protected] immediately so the duplicate can be closed and your original account preserved with its balance intact.

Send an account closure request to [email protected] from your registered email address. Any remaining verified balance is refunded to your registered payment method once pending bets are settled and any active bonus conditions are reviewed. Closure is typically processed within 5 business days of identity confirmation. If you are closing for responsible gaming reasons, ask about self-exclusion options first — they may better suit your needs without losing your account history.

ku7 covers a wide range of sports with cricket at the heart — including BPL, IPL, T20 World Cup, ODI series, and Test matches featuring the Bangladesh Tigers. Available bet types include match winner, top batsman, total sixes, over/under run totals, method of dismissal, and live in-play markets that update in real time. Beyond cricket you can also bet on football, kabaddi, tennis, hockey, and other international competitions.

Yes — ku7 is fully browser-based and requires no app download whatsoever. All games including live dealer tables from Evolution Gaming, slots from Pragmatic Play, and crash games run directly in your Android or iOS mobile browser. The platform is optimised for mid-range Bangladeshi smartphones and performs well on a standard 4G connection. Simply open ku7.pro in your browser, log in, and you are ready to play.

All slot games on ku7 use certified Random Number Generator (RNG) technology provided by regulated game studios including Pragmatic Play. Every spin outcome is genuinely random and cannot be influenced by ku7 or any player. Return-to-player (RTP) percentages for each slot are published in the game's information panel — tap the info or rules button inside any game to see the specific RTP before you start playing.

Live in-play cricket bets on ku7 are settled at the odds displayed at the exact moment you confirm the bet. Markets stay open while play is active and close briefly during wickets, DRS reviews, or stoppages. If a match is abandoned before the minimum required overs are completed — typically 5 overs per innings for limited-overs formats — most markets are voided and stakes returned. Always review the specific market rules shown on the bet slip before confirming any in-play wager.

ku7 operates as a safe and reliable online betting platform that protects all player data and financial transactions using SSL encryption across every page. Game fairness is maintained through independently certified RNG technology from regulated game providers. ku7 applies transparent bonus terms, a clear 21+ age policy, and responsible gaming tools for all players. Players in Bangladesh access ku7 at their own discretion; ku7 does not make specific regulatory claims about approval by any Bangladeshi government body.

The minimum age to register and play on ku7 is 21 years old. This applies to all products on the platform including sports betting, live casino, slots, and crash games. ku7 enforces this strictly through age verification during the KYC process. Any account found to belong to a person under 21 will be immediately suspended, the balance withheld, and bonuses forfeited pending a full review. This policy exists to protect young people and meet responsible gaming standards.

You can set daily, weekly, or monthly deposit limits, session time limits, and loss limits directly through the Responsible Gaming section in your ku7 account settings. To request a temporary cooling-off period or permanent self-exclusion, email [email protected] from your registered address and specify the type and duration of restriction needed. All responsible gaming tools are free to use and take effect within 24 hours at most, with most limits applying immediately upon confirmation.

Contact [email protected] immediately if you suspect unauthorised access to your ku7 account. The security team will investigate, freeze the account if necessary to protect your funds, and guide you through resetting your credentials. Never share your ku7 password with anyone — ku7 will never ask for it via email, SMS, or phone call. For added security, enable two-factor authentication (2FA) from your account settings page if it is available on your account.