ku7 Privacy Policy — How We Protect Your Data
Your privacy matters to us. This policy explains exactly what data ku7 collects, why we collect it, and the controls you have over your personal information.
Introduction
🕐 Last updated: January 2026This Privacy Policy ("Policy") describes how ku7 ("ku7", "we", "us", "our") collects, uses, stores, and shares personal information relating to users ("you", "the Player") of the ku7 website at ku7.pro and all associated platform services. By creating an account with ku7 or using any of our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
ku7 is committed to handling your personal data with care, transparency, and respect. We collect only the information necessary to provide our services, comply with applicable legal obligations, and protect both you and the integrity of our platform. We do not sell your personal information to third parties for marketing purposes.
Our Privacy Principles
Secure Storage
All personal data is stored on secured servers protected by SSL encryption and access controls.
Purpose Limitation
We only use your data for the purposes stated in this Policy. No secondary use without your consent.
No Data Selling
ku7 does not sell, rent, or trade your personal data to any third party for commercial marketing.
Right to Correct
You can request correction of inaccurate personal data held by ku7 at any time via support.
Right to Delete
Subject to legal retention obligations, you may request deletion of your personal data upon account closure.
Contact Us
For all data-related queries, email us at [email protected]. We respond within 24 hours.
1. Information We Collect
ku7 collects personal information in several ways: directly from you when you register and use our services, automatically when you interact with our platform, and from third-party payment and identity verification providers. The table below summarises the categories of personal data we collect, the specific data points within each category, and the primary reason we collect them.
| Category | Data Collected | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, mobile number, NID/passport number (for KYC) | Account creation, age verification, fraud prevention |
| Financial | Payment method details (wallet ID, masked card number), transaction history, deposit and withdrawal amounts | Processing payments, AML compliance, withdrawal verification |
| Technical | IP address, device type, browser, operating system, session duration, page views | Platform security, fraud detection, service optimisation |
| Behavioural | Betting history, game preferences, bonus usage, login times and frequency | Responsible gaming monitoring, personalised experience, bonus eligibility |
| Communication | Support ticket content, email correspondence, feedback submitted to ku7 | Customer support resolution, service improvement, dispute handling |
2. How We Use Your Information
ku7 uses the personal information it collects strictly for purposes that are necessary, proportionate, and consistent with the reasons for which the data was collected. The following are the primary uses of your personal data on the ku7 platform:
- To create and manage your account, verify your identity, and authenticate your login sessions to ensure only you can access your ku7 account.
- To process deposits, withdrawals, and in-play transactions accurately and in a timely manner, and to maintain a complete and auditable record of your financial activity on the platform.
- To detect, investigate, and prevent fraudulent activity, money laundering, collusion, account takeover, and other conduct that violates our Terms and Conditions or applicable law.
- To fulfil our responsible gaming obligations, including monitoring betting patterns that may indicate problem gambling behaviour, and to enforce deposit limits or self-exclusions requested by players.
- To provide customer support, respond to queries and complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
- To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts. Where you have opted in, we may also send promotional communications about bonuses and offers. You may opt out of marketing communications at any time by contacting [email protected].
3. Legal Basis for Processing
ku7 processes your personal data only where a valid legal basis exists. Depending on the specific processing activity, ku7 relies on one or more of the following legal bases:
- Contractual necessity: Processing that is required to fulfil our obligations under the Terms and Conditions you agreed to when creating your ku7 account, such as account management, payment processing, and game settlement.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and age verification obligations imposed by applicable gaming regulations.
- Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services, where these interests are not overridden by your data protection rights.
- Consent: Where ku7 sends marketing communications or uses non-essential cookies, we rely on your consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
4. Data Sharing and Disclosure
ku7 does not sell, rent, or share your personal data with unaffiliated third parties for their own marketing purposes. We may share your data with the following categories of recipients only where necessary and proportionate to the purpose:
- Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards and receive only the minimum data necessary to complete the transaction.
- Identity verification and KYC service providers — to verify your identity and age as required by applicable regulations. These providers are bound by confidentiality obligations and may not use your data for any purpose other than verification.
- Game platform providers (Pragmatic Play, Evolution Gaming, Spribe, and others) — to the extent necessary to facilitate your access to their games and to resolve game-related disputes. These providers may log game sessions independently under their own privacy frameworks.
- Law enforcement and regulatory bodies — where ku7 is required by applicable law, court order, or regulatory direction to disclose personal data. ku7 will, where legally permitted, notify you of such a request prior to disclosure.
5. Cookies and Tracking Technologies
ku7 uses cookies and similar tracking technologies to operate the platform efficiently, recognise returning users, maintain session security, and analyse how the platform is used. Cookies are small data files stored on your device when you visit ku7.pro. The following categories of cookies are used on the ku7 platform:
- Essential cookies: These are required for the platform to function correctly. They enable session management, login persistence, and security features. These cookies cannot be disabled without preventing you from using the platform.
- Analytics cookies: These help us understand how users navigate the platform — which pages are visited most, where users drop off, and how long sessions last. The data is aggregated and anonymised. You may opt out of analytics cookies by adjusting your browser settings.
- Preference cookies: These store your platform preferences such as language settings and responsible gaming tool configurations so you do not have to re-enter them on each visit.
You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the ku7 platform. For more information on managing cookies, refer to your browser's help documentation.
6. Data Security
ku7 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, access controls that limit internal staff access to personal data on a strict need-to-know basis, and regular security assessments of our platform and third-party integrations.
Despite these measures, no method of electronic storage or internet transmission is completely secure. ku7 cannot guarantee absolute security of data transmitted over the internet. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ku7 will notify affected users as required by applicable law.
7. Data Retention
ku7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations. The following general retention periods apply:
- Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in compliance with applicable anti-money laundering and KYC record-keeping requirements.
- Financial transaction records: Retained for a minimum of seven years following each transaction in accordance with financial record-keeping obligations applicable to payment processing operations.
- Support communications: Retained for up to three years from the date of the last interaction, for quality assurance, dispute resolution, and training purposes.
8. Your Rights Over Your Personal Data
As a user of the ku7 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request. ku7 will respond within 30 days of receiving a verifiable request.
- Right of access: You have the right to request a copy of the personal data ku7 holds about you, along with information about how it is used and with whom it is shared.
- Right to rectification: You have the right to request correction of inaccurate or incomplete personal data held by ku7. Certain information (such as your registered name) may require identity verification before being amended.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to ku7's legal retention obligations and may not apply to all categories of data.
- Right to restriction: You may request that ku7 restrict processing of your personal data in certain circumstances, such as while the accuracy of your data is being contested or where processing is unlawful but you prefer restriction over erasure.
- Right to data portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to processing of your personal data where it is based on ku7's legitimate interests, including direct marketing communications. Where you object to marketing, ku7 will cease sending marketing communications immediately.
ku7 will not charge a fee for responding to data subject access requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. ku7 may request proof of identity before processing a data rights request to ensure the security of your personal data.
9. Children's Privacy
The ku7 platform is strictly intended for adults aged 21 and above. ku7 does not knowingly collect personal data from any person under the age of 21. If ku7 becomes aware that personal data has been collected from a person under 21 — whether through a misrepresentation of age or otherwise — it will promptly delete that data and close the associated account. If you believe that a person under the age of 21 has registered on the ku7 platform, please notify us immediately at [email protected].
10. Changes to This Privacy Policy
ku7 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of our platform. Where changes are material, ku7 will post a notice on the platform and update the effective date shown at the top of this Policy. We encourage you to review this Policy periodically.
Continued use of the ku7 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and may request account closure by contacting [email protected].
11. Contact and Data Queries
If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern related to your ku7 account, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.
Email: [email protected]
Your Privacy Is Our Priority
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